Introduction
Welcome to Kriya. This Privacy Policy ("Policy") describes what information we collect when you use the Kriya platform, how that information is used, and the measures we take to protect your privacy. By accessing or using the Kriya platform, you are deemed to have accepted the terms of this Privacy Policy.
We believe privacy is a fundamental right. That is why Kriya's Privacy Policy is written in plain, transparent language — so you can easily understand exactly what we do with your data. We do not use hidden terms or complex legal language.
Important: This policy is part of our Terms and Conditionsto be read alongside. Both form part of Kriya's terms of use.
What Data We Collect
Kriya collects your information in several ways. The types of data we collect are detailed below:
| Type of information | Example | Reason for collection |
|---|---|---|
| Identity information | Name, date of birth, nationality | Account Verification & KYC |
| Contact information | Email & Phone Number | Support and notifications |
| Financial Information | Payment methods, transaction history | Deposit and withdrawal processing |
| Technical information | IP Address, Browser & Device | Security and fraud prevention |
| Usage information | Game history, betting patterns | Service improvement and Responsible Gaming |
| Cookies & Tracking | Session cookies, preference data | Experience Personalization |
Beyond the information you provide directly at registration, Kriya automatically collects certain technical data. This helps maintain platform security and deliver the best gaming experience. We never collect more information than is necessary.
How your information is used
Kriya uses your information only for specific, legitimate purposes. We will never use your data in ways you would not expect or have not consented to. The primary use cases are:
- Account Management: To create, verify, and secure your account.
- Service delivery: To process your gaming activity, deposits, and withdrawals.
- Customer support: To address your questions and resolve your complaints.
- Legal Obligations: To comply with anti-money laundering laws and regulatory requirements.
- Security: To prevent fraud, hacking, and unauthorized access.
- Improvement: To improve platform services and enhance the user experience.
- Marketing: To send you relevant offers and promotional notifications, with your consent.
- Responsible Gaming: To help you by identifying unusual betting patterns.
Our commitment: Your information will never be sold to advertising networks or data brokers.
Who your information is shared with
Kriya shares your information with third parties only in very limited circumstances. In each case, we ensure that the receiving party maintains appropriate security standards.
- Payment processor: Information required to complete transactions is shared with the payment gateway.
- Identity verification service: Your information is shared with licensed verification agencies for the KYC process.
- Law Enforcement: Information may be disclosed in response to a court order or valid legal request.
- Regulatory authority: Required information is provided to gaming licensing authorities for audits and reviews.
- Technology partners: Limited information is shared with certain technology partners necessary for platform operations.
In all cases, we follow a "data minimization" principle — only what is necessary is shared, nothing more. No third party is permitted to use your information for their own marketing purposes.
How we protect your information
Kriya employs industry-leading technology and processes to keep your data secure. Our security measures are outlined below:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with the highest standard of encryption.
- Data masking: Sensitive information such as payment card numbers is never stored in full.
- Two-factor authentication (2FA): An additional verification layer is available for account login.
- Regular security audits: Independent security experts regularly review our systems.
- Staff Training: All Kriya staff receive privacy training and are bound by confidentiality agreements.
- Incident Response: In the event of any security breach, affected users will be notified within 72 hours.
Your Responsibilities: Never share your password or login details with anyone. Kriya will never ask for your password by email or phone.
Cookie Policy
The Kriya website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience. We use three types of cookies:
- Essential Cookies: Essential for the platform to function. Without these, logging in or playing games is not possible. These cookies cannot be disabled.
- Functionality Cookies: Used to remember your preferences such as language and theme. These are optional.
- Analytics cookies: To understand how users interact with the platform. Separate consent is required for these cookies.
You can disable optional cookies at any time through your browser settings. However, disabling certain cookies may affect the proper functioning of some platform features.
Data retention period
Kriya retains your data only for as long as necessary — no longer. The general rules are:
- All data is retained for the duration that the account remains active.
- After account closure, certain data may be retained for up to 5 years as required by legal obligations.
- Financial transaction records are retained for a legally specified period for accounting and audit purposes.
- Any data collected for marketing purposes is deleted immediately upon withdrawal of your consent.
Your Rights
As a Kriya user, you have important rights over your own data. We fully respect these rights:
To exercise any of these rights, please contact our support team. We typically process requests within 30 days. In some cases, legal obligations may prevent the deletion of certain data.
Protection of Minors
Kriya provides services exclusively to adults aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor has registered on our platform, the account will be immediately closed and any collected data will be deleted.
A note to parents — if you believe your child has registered on Kriya, please contact our support team immediately.
Policy updates
Kriya may update this Privacy Policy from time to time. For significant changes, we will notify you in advance by email or via a platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
Each version of the policy will include a "Last Updated" date so you can easily see when changes were made.
Contact us
For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team typically responds within 24–48 hours.
Email: [email protected]
For more information, visit our FAQ Page View or Responsible Gaming Go to page.