Whether you're new to Kriya or a returning user, questions are completely normal. We don't want anything to slow you down, so this FAQ page brings together the most frequently asked questions all in one place — with clear, straightforward answers.
Everything is covered here — from opening an account and making deposits to claiming bonuses, playing games, and withdrawing funds. Our Kriya FAQ is regularly updated to ensure you always have the most accurate information.
Tips: Use the category buttons in the sidebar to find questions by topic.
Account & Login
To register on Kriya, you need an active mobile number or email address, and you must be at least 18 years old. Set a strong password during registration and complete OTP verification. The entire process takes just 2–3 minutes.
No. Each user is allowed only one account on Kriya. Opening multiple accounts from the same device or using the same personal details is not permitted. This policy is in place to maintain platform security and prevent bonus abuse.
On the login page, click the "Forgot Password?" link. Enter your registered phone number or email address. You'll receive an OTP on your phone or a reset link in your email. Use it to set a new password. The entire process typically takes under 5 minutes.
KYC verification is required for large withdrawals. You will need to upload a photo of your National ID or passport. Completing KYC speeds up withdrawals and improves account security. Smaller transactions can generally be processed without KYC.
Entering the wrong password multiple times will temporarily lock your account. You can usually try again after 30 minutes. If your account appears to be permanently suspended, contact Kriya's 24/7 support team and they will resolve it promptly.
Deposits & Withdrawals
Kriya supports deposits via bKash, Nagad, Rocket, and online banking. Mobile banking methods are the fastest — your balance is usually updated within seconds. Visit the deposit page for the minimum deposit amount.
Deposits via mobile banking (bKash, Nagad, Rocket) typically reflect within 1–5 minutes. Bank transfers may take up to 15–30 minutes. If more than 30 minutes have passed, please contact support with your transaction reference number.
For KYC-verified accounts, withdrawals are typically processed within 1–24 hours. Mobile banking transfers arrive faster, while bank account transfers may take 1–3 business days. Visit the deposit page for minimum and maximum withdrawal limits.
Kriya does not charge any deposit fees. However, your payment gateway or mobile banking provider may apply their own transfer charges. For withdrawals, a small processing fee may apply depending on the amount and method.
Bonuses & Offers
New members receive a welcome bonus on their first deposit. Complete your registration, make your first deposit, and the bonus will be credited to your account automatically. Bonus amounts and terms may change from time to time, so check the offers page for the latest details.
Bonus funds cannot be withdrawn directly. You must complete a specified wagering requirement before a bonus becomes withdrawable. For example, a BDT 100 bonus with a 10x wagering requirement means you need to place a total of BDT 1,000 in bets. Once the requirement is met, the bonus is added to your main balance and can then be withdrawn.
Yes, kriya has a referral bonus program. When someone registers using your referral link or code and makes their first deposit, you'll earn a bonus. You can find your referral code in Profile Settings.
Games & Betting
Kriya offers a wide range of games including slots, bingo, cricket betting, and football betting. Each game has its own rules. Spin to win on slots, match numbers for prizes in bingo, or predict the right outcome to win with betting.
All games on Kriya use RNG (Random Number Generator) technology, ensuring every result is completely random and unbiased. Regular audits are carried out by third-party auditors, so there is no possibility of manipulation.
Minimum bet amounts vary by game. Slots can be played starting from just a few BDT, and betting minimums are kept low so all types of players can participate. Check the relevant game page for specific limits.
Security & Privacy
Yes. kriya uses 256-bit SSL encryption, providing bank-level security for your data. Your personal information is never sold or shared with third parties. Visit our Privacy Policy page to learn more.
Log in and go to Profile Settings. Under the Security section, find the "Two-Factor Authentication" option and enable it. From that point on, you'll receive an OTP on your phone each time you log in. This adds an extra layer of protection to your account.
If a login attempt is made from an unrecognized device, Kriya will notify you immediately by SMS or email. If this happens, change your password right away and contact the support team. With 2FA enabled, no one can access your account even if they know your password.
App & Technical
You can download the APK file directly from Kriya's download page. Before downloading, go to your phone's settings and enable the "Install from unknown sources" option. Once the file is downloaded, open it and tap the install button. The whole process takes under 2 minutes.
iOS users can easily access Kriya through a mobile browser. Open the site in Safari or Chrome and add it to your home screen for an app-like experience. A dedicated APK is available for Android users.
First, fully close the app and reopen it. If the issue persists, restart your phone and check your internet connection. If you have an older version installed, download the latest version from the download page. If the problem continues, contact the support team with your device details.
Yes, an active internet connection is required to use the kriya app or website. A 4G or Wi-Fi connection delivers the best experience. Games may load slightly slower on a weak connection, but general browsing and transactions work fine on 3G as well.
This Kriya FAQ page brings together the most frequently asked questions in one place. If you don't find your question here, don't worry — our 24/7 support team is always ready to help. Our goal is to make the Kriya gaming experience easy and enjoyable for everyone.
Play responsibly and stay within your budget. Gaming should be a source of entertainment, not stress. Kriya is always here to support you.
Please note: Kriya is for users aged 18 and above only. To learn about responsible gaming, visit our Responsible Gaming Visit the page.
Categories
Account & Login Deposits & Withdrawals Bonuses & Offers Games & Betting Security & Privacy App & TechnicalNeed Support?
If you can't find your answer here, our 24/7 support team is ready to help.
24 hours a day, 7 days a week
18+
For Adults Only
Gaming can be addictive. Please play responsibly.